Shipping Policy for MavoAutoCity

Effective Date: January 2, 2025

Welcome to MavoAutoCity! We are committed to providing you with the best online shopping experience and ensuring that your orders are processed and delivered as efficiently as possible. Please take a moment to review our Shipping Policy, which outlines the terms and conditions related to shipping, delivery, and processing of your orders.

By using our website and making a purchase from MavoAutoCity, you agree to the following shipping terms and conditions.

1. Shipping Locations

We are pleased to offer shipping to customers within the United States and internationally. The shipping options available to you may vary depending on your shipping address.

  • Domestic Shipping: We offer domestic shipping across the United States, including all 50 states.
  • International Shipping: We offer international shipping to select countries. If your country is not listed, please contact us, and we may be able to make arrangements.

2. Shipping Methods and Fees

We provide a variety of shipping options to suit your needs. The available shipping methods and associated fees will be displayed at checkout, based on the items in your cart and your shipping address.

Domestic Shipping Methods:

  • Standard Shipping: Delivery typically within 5-7 business days after order processing.
  • Expedited Shipping: Delivery within 2-3 business days after order processing.
  • Two-Day Shipping: Delivery within 2 business days after order processing.
  • Next-Day Shipping: Delivery within 1 business day after order processing.

International Shipping Methods:

  • Standard International Shipping: Delivery times vary based on the destination country, typically within 7-14 business days.
  • Expedited International Shipping: Delivery times vary based on the destination country, typically within 5-7 business days.

Shipping Fees: Shipping fees are calculated based on the weight and size of the items in your order, as well as the shipping method and destination. The exact shipping costs will be provided at checkout.

3. Order Processing Time

Once your order is placed, it typically takes 1-3 business days to process and prepare for shipment. Please note that orders placed on weekends or holidays may experience a delay in processing.

  • Orders will be processed during business days (Monday to Friday, excluding holidays).
  • Please ensure that your payment information is accurate and complete to avoid delays in processing your order.

4. Delivery Times

Delivery times depend on the shipping method chosen at checkout and your location. After your order is shipped, the following estimates apply:

  • Domestic Standard Shipping: 5-7 business days
  • Domestic Expedited Shipping: 2-3 business days
  • Domestic Two-Day Shipping: 2 business days
  • Domestic Next-Day Shipping: 1 business day
  • International Shipping: 7-14 business days for standard shipping; 5-7 business days for expedited shipping (times may vary based on destination country).

These delivery times are only estimates and may vary due to unforeseen circumstances, such as weather delays, customs processing, or other factors.

5. Shipping Restrictions

  • P.O. Boxes: Some shipping methods may not be available for orders shipped to P.O. Boxes. Please ensure you provide a valid street address to avoid delays.
  • International Shipments: Customs regulations and import duties may delay the delivery of international orders. Please be aware that MavoAutoCity is not responsible for any customs duties, taxes, or other fees that may be incurred when shipping internationally. These fees are the responsibility of the customer.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have any questions or issues regarding your shipment, please contact our customer service team for assistance.

7. Shipping Delays and Issues

While we strive to ensure timely deliveries, unforeseen circumstances such as weather events, holidays, or carrier issues may cause delays. If there is a significant delay in the delivery of your order, we will notify you as soon as we are made aware of the situation.

  • Delays in Delivery: If your shipment is delayed, please allow a few extra days for delivery. You can always check the tracking status for updated information.
  • Damaged or Lost Items: If your order is damaged or lost during shipping, please contact us immediately. We will work with you to resolve the issue by issuing a replacement or refund based on the circumstances.

8. Shipping Address Accuracy

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. MavoAutoCity is not responsible for delays or issues caused by incorrect shipping information, including but not limited to:

  • Incorrect or incomplete address
  • Missing apartment numbers
  • Invalid or outdated address

If you realize that your address is incorrect after placing an order, please contact us as soon as possible. We may be able to update the address before your order is shipped, but once an order has been processed and shipped, we cannot make changes to the shipping address.

9. Returns Due to Shipping Issues

If your item is returned to us due to an issue with the shipping address or an undeliverable package, we will contact you to arrange for reshipment or issue a refund. Additional shipping fees may apply if the item needs to be reshipped.

10. Contact Information

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don’t hesitate to reach out to us.

Customer Service Contact Information: