Privacy Policy for MavoAutoCity

Effective Date: January 2, 2025

At MavoAutoCity, your privacy and security are our highest priorities. We are committed to protecting the personal information you share with us while using our website. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure that your data is handled securely. By using our website (https://mavoautocity.com), you agree to the terms set forth in this policy.

1. Information We Collect

When you visit our website, register an account, make a purchase, or interact with our services, we collect certain information. This information helps us provide you with a personalized and efficient shopping experience.

  • Personal Identification Information: We collect personal data such as your name, email address, phone number, shipping address, and payment details when you place an order or sign up for our services.
  • Non-Personal Information: We may collect non-identifiable information about your usage of the website, such as your IP address, browser type, device type, pages visited, and time spent on our website. This information is collected through cookies and other tracking technologies.
  • Payment Information: To process orders, we collect payment information such as credit card details and billing address. This information is securely processed by third-party payment processors, and we do not store your payment details on our servers.
  • Communication Data: If you contact us via email, live chat, or phone, we may collect information related to your inquiries or customer support requests.

2. How We Use Your Information

The information we collect is used for several purposes related to the operation of our business, including:

  • Order Processing: To process and complete your orders, including verifying your payment information and shipping the items you have purchased.
  • Customer Service: To respond to your questions, concerns, and requests for customer support.
  • Personalization: To enhance your shopping experience by providing product recommendations, special offers, and promotions tailored to your preferences.
  • Marketing Communications: With your consent, we may send you promotional emails or newsletters regarding new products, sales, or exclusive offers. You can opt out of receiving such communications at any time by following the unsubscribe instructions in the emails.
  • Website Improvement: We use data to improve the functionality and user experience of our website by analyzing user behavior, fixing errors, and optimizing content.
  • Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and do not share your personal information with third parties except in the following circumstances:

  • Third-Party Service Providers: We may share your information with third-party service providers who help us operate our website and process transactions. These may include payment processors, shipping partners, and customer service providers. These service providers are required to handle your data securely and use it only for the purposes for which it was shared.
  • Business Transfers: In the event that we merge with or are acquired by another business, or in the event of the sale of our business assets, your information may be transferred as part of the transaction. We will notify you of any changes to the privacy policy if necessary.
  • Legal Compliance: We may disclose your information when required by law or in response to a legal process, such as a subpoena or court order, to protect our rights, investigate fraud, or respond to government requests.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience on our website. Cookies are small text files that are stored on your device when you visit our site. They allow us to remember your preferences, track your activity, and provide a more personalized experience.

  • Types of Cookies:
    • Essential Cookies: These cookies are necessary for the operation of our website and enable core functionality, such as security and accessibility.
    • Performance Cookies: These cookies collect information about how you use our website, helping us improve its functionality and performance.
    • Functionality Cookies: These cookies remember your preferences and choices to provide a more personalized experience.
    • Targeting/Advertising Cookies: These cookies are used to track your browsing activity across different websites and serve you targeted ads based on your interests.

You can control your cookie settings by adjusting your browser preferences. However, disabling cookies may affect your experience on our website.

5. Data Security

We take the protection of your personal data seriously and implement a variety of security measures to safeguard it. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data during transmission, such as payment details and login credentials.
  • Firewalls and Security Software: We maintain strong firewalls and use security software to monitor and protect our servers from unauthorized access.
  • Access Control: We restrict access to your personal information to authorized employees and third-party service providers who require it to perform their duties.
  • Payment Processing: All payment transactions are processed through secure third-party payment processors, and we do not store your payment information on our servers.

While we take significant precautions to protect your data, please be aware that no data transmission over the internet is 100% secure. We cannot guarantee the security of information transmitted to us through our website.

6. Your Rights and Choices

As a user, you have several rights and choices regarding your personal data:

  • Access to Information: You have the right to request access to the personal data we hold about you. This includes information such as your name, contact details, and order history.
  • Update or Correct Information: If any of your personal information is incorrect or needs to be updated, you can log into your account or contact us directly to make the necessary changes.
  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of the email. Alternatively, you can contact us directly to request that we stop sending you marketing materials.
  • Data Deletion: You may request that we delete your personal data from our records. However, please note that we may need to retain certain information for legal or business purposes, such as processing transactions or complying with regulatory requirements.

To exercise any of these rights, please contact us at info@mavoautocity.com.

7. Third-Party Websites

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, which are not under our control. We encourage you to review the privacy policies of any external sites you visit, as we are not responsible for the practices or content of these sites.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will delete it as soon as possible. If you believe we have collected personal information from a child under 13, please contact us at info@mavoautocity.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business needs. When we make changes, we will update the Effective Date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: