Sales Policy for MavoAutoCity

Effective Date: January 2, 2025

Welcome to MavoAutoCity, your trusted online store for high-quality apparel, accessories, and footwear. Our Sales Policy outlines the terms and conditions that govern your purchases with us. By placing an order on our website, you agree to abide by the following terms and conditions. We aim to provide you with the best possible shopping experience, and this policy ensures that you are well-informed of the processes involved.

1. Overview of Sales Terms

At MavoAutoCity, we offer a variety of products, including clothing, accessories, and footwear. The following terms govern the sale of products on our website:

  • Availability: All items on our website are subject to availability. In the event that an item you have ordered is unavailable, we will notify you immediately and offer a refund or an alternative product.
  • Pricing: All prices on our website are listed in U.S. dollars and are subject to change without notice. We strive to provide accurate pricing, but we reserve the right to correct any errors in pricing, product details, or availability.
  • Order Acceptance: Your order is considered accepted once we process and ship the items. Until this time, we reserve the right to cancel or refuse any order, for reasons such as item unavailability, errors in pricing, or potential fraud.

2. Placing an Order

When you place an order with MavoAutoCity, you are making an offer to purchase our products under the terms set forth in this Sales Policy. Here’s what to expect when placing your order:

  • Order Process: You can browse products on our website, add items to your cart, and proceed to checkout. Once you have confirmed your items and provided your shipping and payment information, you will receive an order confirmation email summarizing your purchase.
  • Order Confirmation: After your order is submitted, we will send you a confirmation email that includes your order number and a breakdown of your purchased items. Please review this email to ensure everything is correct.
  • Payment Authorization: Upon placing an order, your payment method will be authorized, and the payment will be processed. Please note that authorization is not an actual charge; you will be charged once your order is shipped.

3. Pricing and Payment

We offer a secure payment gateway to ensure that your transactions are processed safely. Here are the key points about pricing and payment:

  • Pricing: Prices for products listed on our website are subject to change at any time. Prices may fluctuate due to sales, promotions, or market conditions.

  • Sales Tax: Sales tax will be applied to your order based on the applicable tax rate for your location. This will be calculated during the checkout process.

  • Accepted Payment Methods: We accept a variety of payment methods, including:

    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other digital payment options (as available)

  • Security: We use SSL encryption technology to securely process all transactions. Your credit card information is never stored on our servers and is protected by our third-party payment processors.

4. Order Shipping

Shipping is an integral part of your purchase experience. We strive to deliver your items quickly and safely. Please note the following regarding shipping:

  • Shipping Fees: Shipping fees are calculated during the checkout process based on your location and the weight of your order. Free shipping may be offered during promotions or on orders over a specified amount.
  • Order Processing Time: We aim to process and ship all orders within 1-3 business days after confirmation. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer a variety of shipping methods, including standard and expedited shipping. The available shipping options will be displayed during checkout.
  • Delivery Times: Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping options may take 2-3 business days.
  • International Shipping: We also offer international shipping, and fees will vary based on the destination country. International customers are responsible for any customs duties, taxes, and import fees that may be imposed by their local government.

5. Order Cancellations and Modifications

Once an order is placed, we begin processing it immediately. However, there may be situations where you wish to cancel or modify your order. Please be aware of the following:

  • Cancellation Requests: You can request to cancel your order before it has been processed and shipped. Please contact our customer service team at info@mavoautocity.com as soon as possible to request a cancellation. If your order has already been processed or shipped, we cannot cancel it, but you can return it once you receive it.
  • Order Modifications: We are unable to modify orders once they have been processed. If you need to change your order, such as updating your shipping address or adding items, you will need to cancel the original order and place a new one.

6. Product Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a flexible returns and exchanges policy:

  • Return Eligibility: Returns are accepted within 30 days of receiving your order. The product must be unused, in its original packaging, and in resellable condition. For more details, please refer to our Return and Refund Policy.
  • Exchanges: If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the exchange.
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will either provide you with a replacement or offer a full refund.

7. Product Availability and Substitutions

  • Availability: While we strive to ensure that our website is accurate, we cannot guarantee the availability of all items. In the event that a product you order is out of stock, we will notify you via email and offer you the option to cancel the item or choose an alternative.
  • Substitutions: In some cases, we may offer to substitute a product with a similar item of equal or lesser value if the item you ordered is unavailable. You will have the option to accept or reject the substitution before we proceed with shipping.

8. Promotions and Discounts

We offer promotions and discounts periodically, which may include percentage-off sales, seasonal sales, and exclusive offers. Please note the following regarding promotions:

  • Discount Codes: Promotional codes or discount codes can be applied at checkout. Only one code can be applied per order unless otherwise specified.
  • Expiration: Promotional offers, including discount codes, are valid for a limited time and may have expiration dates. Always check the terms and conditions of each promotion.
  • Non-Transferable: Promotions and discounts are non-transferable and cannot be combined with other offers unless explicitly stated.

9. Limitation of Liability

MavoAutoCity is not liable for any indirect, incidental, or consequential damages arising from your purchase, including but not limited to loss of profits, use, or data. We are only liable for the direct cost of the product in the event of a manufacturing defect or if the product is faulty or not as described.

10. Customer Service

Our customer service team is available to assist you with any questions or issues regarding your purchase. If you need help with an order, product inquiries, or returns, please contact us: